Limited Warranty & Other Important Items

Douglas Home Repairs will repair, free of charge, defects in workmanship performed, for six (6) months from original date of service. Warranty is for labor only, and does not apply to materials or material failure, manufacturers recommended use or customer negligence, normal wear and tear, acts of God, or a change in the client’s mind. Warranty becomes effective when complete payment has been credited to Douglas Home Repairs' account.     

Warranty work does not extend the original warranty period. Incomplete payment or separate payment made to the craftsman, for any reason, voids the warranty. Douglas Home Repairs have the right to refund a portion of the cost in lieu of work completion or warranty work. Warranty work is to be performed by the original craftsman, if available. If the client or client’s contractor modifies work performed by Douglas Home Repairs in any way, the warranty is null and void. Neither the warranty nor the Proposal are transferable. All claims must be accompanied by original contract or invoice.

Certain work is excluded from warranty including, but not limited to, caulking, grouting, drywall cracks, gutter guards and leaks of any type unless the unit is replaced (ie: a faucet).

Estimates are usually for labor and materials. If materials are supplied Douglas Home Repairs, the manufacturer’s warranty will apply to the material. Client may supply materials or may request Douglas Home Repairs purchase and transport materials. Douglas Home Repairs reserve the right to approve client supplied materials.   Client agrees to reimburse Douglas Home Repairs for all materials purchased or supplied. Douglas Home Repairs have the right to add a markup to any and all materials up to 25%, unless such material is included in the Proposal. 

Materials may include but are not limited to: consumable tools (like sandpaper), tool rental, delivery charges, dump fees, etc.  Douglas Home Repairs provides no warranty on materials.   No refunds or reimbursements on any materials.  If materials are found to be defective due to no fault of Douglas Home Repairs, additional cost may be required to replace the defective materials.

All selections relative to style, color, texture, etc. are the sole responsibility of the client.  Douglas Home Repairs does not guarantee the exact matching of existing paint, stain, tile, caulk, grout, texture, brick, mortar, etc., due to age, sun exposure, product availability and the like.  Unless otherwise stated on Proposal, estimate is for one coat of paint only.

Permits, utility flagging, and debris removal are the sole responsibility of client unless otherwise stated on the Proposal.

Proposals are valid for 30 days and are based on the craftsman assigned to do the work. Another Proposal will be required if the craftsman is unavailable for any reason. If the craftsman’s association with Douglas Home Repairs terminates or he becomes unavailable or the client requests a different craftsman, either the client or Douglas Home Repairs may cancel the contract, and payment will be due based on the work completed.  

Any changes to a Proposal must be made in writing and initialed by the client. If hidden problems are discovered during the job, the craftsman will stop all work, and discuss the issue with the client in detail. If rebid is required, no work will continue until the client agrees to the additional work in writing and change is initialed by the client.

If any disputes other than nonpayment by the client arise and are not resolved, the client agrees to use binding arbitration. The prevailing party agrees to pay all collection fees, legal fees, and court costs resulting from any dispute between the parties.

This warranty supersedes all other previous agreements, and advertisements, written or oral. There are no other warranties/guarantees expressed or implied and there is no liability for consequential damages of any kind. Any representations made by the craftsman other than those set forth on this Warranty are hereby disclaimed by Douglas Home Repairs.

Client’s signature by job(s) authorize craftsman to begin work. Payment in full is due at completion of work authorized under the Proposal. Signature on Proposal indicates customer has inspected and accepted quality and completion of all work performed. A surcharge of $50 will be assessed on all return checks.

In a commitment to provide superior services. 

This agreement is non-negotiable.

Please contact us at 972-438-4095  or email us at info@DouglasHomeRepairs.com